A Chatbot is defined as any software that performs automated tasks, without human interventions. Chatbots is a software that identifies the information being shared by a customer through text or over voice and provide an appropriate solution to them.
The advent of chatbots has simplified the process of customer service executives as they can now look into the customer issues that cannot be sorted by the chatbots.
Once the chatbots are installed, they need a training period, in which the system “learns” through artificial intelligence and machine learning techniques. Chatbots get smarter and learn more as they keep interacting with more customers.
A good news for the foodies. Now you can order your favorite sandwich without any call or go to restaurant’s websites or food ordering mobile apps from the restaurant.
The famous pizza and sandwich brands are using the chatbots through Twitter and Facebook to help their customers place an online food order. Now get your favorite sandwich by chatting with the chatbots.
Nextbrain technologies have successfully designed such chatbots for ordering sandwiches and pizzas, without logging into any online food ordering system or mobile app.Have a demo
Chatbots have created a revolution in the healthcare industry also. The bots can often act as a substitute for a doctor, for not so critical patients, suggesting prescribed medicines for instant relief.
Nextbrain has designed a healthcare chatbot helping the patients to book an appointment with the doctors, along with assisting with the timings and availability of each doctor. This bot also reminds the patients about pre-appointment and post-appointment activities.
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